Your customers call to ask where their shipment is . Give them the answer before they pick up the phone.
What's blocking your digitalisation and driving your customers away.
40% of your customer service time lost on tracking calls.
Your tracking data exists in your TMS. But your customers can't access it. So they call. Every call costs time, productivity and patience. Your competitors who offer an online tracking portal absorb these requests automatically.
Your ERP, TMS and WMS don't talk to your site.
Your TMS data stays in the TMS. Your site displays static information. Your teams manually re-enter what your systems have already calculated. This disconnect generates errors and gives your customers an image that doesn't reflect your level of service.
You're losing tenders because you lack a client portal.
Your rates are competitive, your fleet is reliable. But against a competitor offering a real-time tracking portal with automatic alerts, you come across as a player that hasn't made the digital shift. The shipper chooses transparency.
What your platform does for you after launch.
Your customers track their shipments without calling.
Self-service portal with real-time tracking: shipment status, geolocation, automatic alerts at each key milestone (pickup, transit, delivery). Connected to your TMS via API. Your customers get the answer 24/7 before picking up the phone.
Your systems speak the same language.
Custom integrations between your portal and your existing systems: ERP, TMS, WMS. Data flows via REST API or webhooks. No more double entry, no more outdated data, no more re-entry errors that generate disputes.
Your teams manage operations from a single dashboard.
Fleet tracking, stock levels, routes, operational KPIs. A tool built around your processes, not generic software you have to adapt. Accessible from any device, including mobile for your drivers and field teams.
Your site welcomes international customers in their language.
Multilingual site translated and SEO-optimised per language. Each regional manager handles their content independently from a custom back-office, without central coordination.
Three approaches to digitalise your operations. Only one holds up.
Excel + email: it doesn't scale.
It works at 10 shipments/day. At 200, it's unmanageable. No client visibility, no reliable traceability, no usable history. And when a shipper asks for automated reporting, you can't deliver.
Generic SaaS module: rigid and expensive.
A portal exists, but limited to the vendor's features. The licence scales with your volume. The day you need a feature specific to your operations, you have to wait or pay for development on a system you don't own.
Custom platform connected to your systems.
Client portal adapted to your flows, ERP/TMS/WMS integrations without compromise, dashboards that reflect your operational reality. The code belongs to you. No annual licence that increases with your growth.
Self-service client portal
Reduce inbound calls by 60% from the first month.
Your customers access a tracking portal connected in real time to your TMS: status of each shipment, vehicle position, proof of delivery, automatic alerts by email or SMS at each key milestone.
Concrete result: transport companies that deploy this type of portal see a 40 to 60% reduction in tracking calls from the first month. Your team focuses on exceptions and high-value situations, not on reading statuses over the phone.
How it works in practice.
January 1, 2000
Scoping call
Architecture and validation
Development and integrations
Launch and training
Proof by example
Coddy: multi-country real-time management, 90% automated.
Coddy is my startup. Urban escape games for individuals and companies across 9 European countries. The operational challenges are comparable to transport: managing real-time availability by territory, processing bookings automatically, giving each zone manager complete visibility.
It's not logistics, but the challenges are the same: real-time visibility, flow automation, autonomy by territory, and a platform that handles the load across multiple markets simultaneously.
Supply chain pricing. No surprise quotes.
The price depends on integration complexity, the number of connected systems and the level of portal customisation. The code belongs to you, no annual licence.
Frequently asked questions
How much does a client portal or website for a transport company cost at Numinam?
Three plans depending on your needs. Professional showcase (5 to 10-page site, service presentation, quote request form): €5,200 to €8,000. Client portal (real-time tracking connected to your TMS, automatic alerts, multilingual): €12,000 to €22,000. Operational platform (portal + internal dashboards + full ERP/TMS/WMS integrations): from €22,000. The price varies based on the number of integrations and customisation level. No annual licence, the code belongs to you. A 30-minute call is enough to scope your needs.
Can Numinam build a real-time tracking portal for my customers?
Yes. The portal is connected to your TMS via API: shipment status, vehicle geolocation, automatic alerts at each key milestone (pickup, transit, delivery), proof of delivery accessible online. Your customers access information 24/7 without calling your customer service. Transport companies that deploy this type of portal see a 40 to 60% reduction in tracking calls from the first month.
Can Numinam integrate the portal with my existing ERP, TMS or WMS?
Yes, it's one of my areas of expertise. I develop custom integrations between your portal and your existing systems: ERP (SAP, Odoo, Microsoft Dynamics), TMS (Dashdoc, Shippeo, Transporeon), WMS (Reflex, Generix, Manhattan). Data flows via REST API or webhooks. Before writing a single line of code, I map your data flows to determine the best integration strategy.
Our TMS is old. Can it still be integrated?
Yes, in the vast majority of cases. Even older systems generally have an API (even a basic one), programmable CSV or XML exports, or database access. The data flow mapping done upfront determines the best approach: direct API, file exchange, or intermediate middleware. If your system is truly closed, there's almost always an exploitable entry point. The free scoping call validates technical feasibility before any commitment.
How long to reduce 'where is my parcel' calls?
The effect is immediate once the portal is live and communicated to your customers. In practice: 40 to 60% reduction in tracking calls from the first month. Your customers quickly get in the habit of checking the portal rather than calling, especially if you activate automatic notifications by email or SMS at each key milestone. Your team focuses on exceptions and high-value situations.
My business is international. Can I have a multilingual portal?
Yes. I have direct experience deploying multi-country, multilingual platforms — including Coddy, operating across 9 European countries. Each version is translated, SEO-optimised in its language and adapted to local expectations. Each regional manager can handle their content independently from a custom back-office.
What happens if Numinam is no longer available?
The complete source code of your platform is hosted in your own Git repository from day one. The project uses standard open-source technologies: any experienced developer can take over. Technical documentation delivered at launch. Trusted associate developers are familiar with the tech stack and can step in if needed. Your platform doesn't depend on a single person.
Is team training included?
Yes. Training on the portal and internal tools is included in the Client Portal and Operational Platform tiers. Your teams learn to use the dashboards, manage client access and interpret the data — usually in one to two sessions. User documentation is provided for future team members. The interfaces are designed to be intuitive: if your team can use a TMS, they'll be able to use the portal from day one.
Our services for supply chain
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Your customers deserve to know where their cargo is without picking up the phone.
25 minutes to analyse your digital infrastructure, identify the most costly friction points and scope the right format for your client portal. You leave with a clear diagnosis, even if you don't sign.
Free. No commitment. With Sébastien, founder of Coddy (multi-country real-time management, 90% automated) and full-stack developer for over 10 years.