General terms and conditions of sale

Updated 29 October 2026

1. Identification of the service provider

These general terms and conditions of sale (the “Terms”) govern the contractual relationship between: One More Pixel, a Belgian limited partnership (société en commandite, SComm), whose registered office is at Avenue des Pléiades 53, 1200 Woluwe-Saint-Lambert, Belgium, registered with the Banque-Carrefour des Entreprises under number BE0666.475.419, trading under the name Numinam, email address: contact@numinam.com (hereinafter “Numinam” or the “Service Provider”), and any natural or legal person acting for professional purposes (hereinafter the “Client”).

2. Scope

These Terms apply to all services provided by Numinam, including but not limited to:

  • website creation;
  • custom web and SaaS development;
  • UX/UI design;
  • audits (SEO, performance, AI, technical, etc.);
  • maintenance and support services;
  • automation and integration of third-party tools;
  • services related to artificial intelligence;
  • recurring subscriptions and service packages.

These Terms prevail over any general terms and conditions of the Client, unless otherwise expressly agreed in writing by Numinam.

3. Formation of the contract

The contract is deemed concluded upon the first of the following events:

  • signature of the quote;
  • written acceptance of the quote (including by email);
  • payment of the deposit.

The accepted quote, together with these Terms, constitutes the entire agreement between the parties.

4. Prices and payment terms

4.1 Prices

Prices are stated in euros (EUR), excluding VAT. Any service not expressly included in the quote will be invoiced separately.

4.2 Deposit

Unless otherwise stated, a deposit of 50% of the total price is required on confirmation of the order. No work will be undertaken before the deposit is received.

4.3 Balance and instalments

  • The balance is payable on delivery.
  • For long-term projects, instalment invoicing may be provided for in the quote.

4.4 Payment period

Invoices are payable within 15 calendar days of the invoice date.

5. Late payment

In the event of late payment:

  • late payment interest will accrue automatically at the Belgian statutory B2B rate;
  • a fixed compensation of 10% of the unpaid amount, with a minimum of €40, will be due;
  • Numinam reserves the right to suspend or terminate the services without notice or compensation.

6. Client’s obligations

The Client undertakes to:

  • provide all required content, access credentials, information and authorisations within the agreed deadlines;
  • appoint a single contact person with decision-making authority;
  • approve the deliverables in writing.

Any delay attributable to the Client will automatically extend the deadlines and may give rise to invoicing of idle or blocked time in the event of prolonged inactivity.

7. Deadlines and delivery

Delivery deadlines are indicative, unless expressly stated otherwise. Numinam cannot be held liable for delays resulting from:

  • the Client’s failure to meet its obligations;
  • changes requested during the project;
  • external causes or force majeure.

8. Intellectual property

8.1 Transfer of rights

Subject to full payment of all amounts due, Numinam assigns to the Client the intellectual property rights relating exclusively to the project-specific deliverables developed specifically for the Client under the specifications.

This assignment expressly excludes any pre-existing work, methodology, framework, template, library, prompt, tool or reusable component developed or owned by Numinam before or independently of the project.

8.2 Reservations

Numinam retains full ownership of its methodologies, software components, frameworks, templates, prompts, tools and reusable building blocks.

The Client is granted a non-exclusive, non-transferable and perpetual licence to use these elements, strictly limited to the operation, maintenance and use of the deliverables for its own internal and business needs.

8.3 References

Unless the Client expressly objects in writing, Numinam may refer to the project for commercial and portfolio purposes. Numinam reserves the right to mention its contribution to the project discreetly, in particular through a credit in the website footer, unless the Client expressly objects.

9. Maintenance, support and warranty

9.1 Limited warranty

Numinam provides a warranty of 60 working days after delivery, limited to the correction of defects directly attributable to its services, and 120 working days of CMS support.

9.2 Exclusions

The warranty excludes:

  • problems caused by third-party tools, services or updates;
  • misuse or improper handling by the Client;
  • changes made by the Client or any third party.

9.3 Maintenance services

Any maintenance or support beyond the included period is subject to a separate agreement.

10. Liability

Numinam’s total liability is strictly limited to the total amount paid by the Client during the previous 12 months. Under no circumstances can Numinam be held liable for:

  • indirect or consequential damage (loss of revenue, data or business opportunities);
  • failure to achieve the expected results (SEO performance, conversions, AI outputs, automation effectiveness).

11. Data protection, confidentiality and AI

11.1 Data processing

Numinam acts as a processor within the meaning of the GDPR. Specific data processing terms may be defined for each project where necessary.

11.2 Artificial intelligence

Services involving artificial intelligence rely on third-party technologies (including OpenAI, Anthropic, Google, Vercel, Make, Zapier). The Client acknowledges that:

  • AI-generated outputs may contain inaccuracies or limitations;
  • no guarantee of results is given;
  • Numinam accepts no liability arising from the use of AI-generated outputs.

12. Termination

12.1 Termination by the Client

  • Before the services begin: the deposit is non-refundable.
  • During the project: all work carried out and all costs incurred are payable.

12.2 Termination by Numinam

Numinam may terminate the contract automatically in the following cases:

  • non-payment after formal notice;
  • prolonged lack of cooperation on the part of the Client;
  • force majeure.

13. Governing law and jurisdiction

These Terms are governed by Belgian law. Any dispute falls under the exclusive jurisdiction of the courts of Brussels.

Neither party can be held liable for any failure or delay in performing its obligations resulting from force majeure, as defined by Belgian law.

14. Discrepancies

These Terms are available in French and English. In the event of any discrepancy, the French version prevails.

In the event of any discrepancy or conflict between the specifications and these general terms and conditions of sale, the specifications prevail.